Frequently Asked Questions

What makes KRAFTOR different?

At KRAFTOR, quality comes before everything else. We focus on premium fabrics, precise craftsmanship, and timeless designs. We are also among the first Pakistani brands to combine premium embroidery with DTF and puff printing to create unique statement pieces.

Where are your products made?

Our products are proudly made in Pakistan using premium fabrics sourced from Faisalabad, the country's textile hub. We work with experienced manufacturing partners to ensure every piece meets our quality standards.

How do I choose the right size?

Every product includes a detailed size chart to help you find the right fit. If you need further assistance, our team is always happy to help before you place your order.

Are your products true to size?

Yes. Every article is designed according to its intended fit. We recommend checking the size chart available on each product page before ordering.

What payment methods do you accept?

We offer Cash on Delivery across Pakistan. Advance payments are also accepted through WhatsApp for customers who prefer to pay before dispatch.

How long does delivery take?

Orders are typically delivered within 3 to 5 business days. Delivery times may vary slightly depending on your location.

Can I exchange my order?

Yes. We offer exchanges for size-related issues, provided the item is unused, unwashed, and returned in its original condition according to our Exchange Policy.

Do you offer refunds?

Refunds are only applicable if you receive an incorrect or defective product. Please review our Refund Policy for complete details.

How should I care for my garments?

Oversized Tees: Hand wash is recommended to preserve the quality of the embroidery, DTF prints, and puff prints.

Thermal Knit Collection: Machine wash on a gentle cycle with cold water. Wash inside out, avoid bleach, and dry in the shade to maintain the fabric's premium texture and finish.

Will the embroidery and prints fade?

Our embroidery, DTF prints, and puff prints are produced using premium materials and professional techniques for long-lasting durability. Following the recommended care instructions will help keep your garments looking their best.

Do you restock sold-out products?

Some products may be restocked, while limited collections may not return once sold out. Follow our social media to stay updated on future drops and restocks.

Do you release limited collections?

Yes. Many of our collections are produced in limited quantities to maintain exclusivity and ensure quality.

Can I modify or cancel my order?

If your order has not been dispatched, please contact us as soon as possible. We will do our best to accommodate your request.

How can I track my order?

Once your order has been shipped, tracking details will be shared with you so you can monitor your delivery.

Do you deliver all over Pakistan?

Yes. We deliver nationwide through our trusted courier partners.

Do you ship internationally?

At the moment, we only deliver within Pakistan. International shipping is part of our future expansion plans.

How can I contact KRAFTOR?

We're always here to help.

Instagram: @kraftor.co

Email: contactkraftor@gmail.com

Our team aims to respond to all inquiries as quickly as possible.

Why should I choose KRAFTOR?

Because every KRAFTOR product is built around quality, comfort, craftsmanship, and timeless style. We don't just create clothing. We create pieces designed to become lasting essentials in your wardrobe.